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We all have a role to play in Delighting our Customers. Well your wish is now a reality with the Zoom App. The easy-to-use interface provides an intuitive experience that allows you to quickly submit ideas, issues and feedback and keeps you in the loop until resolution. Download the Zoom App today and help us Delight our Customers and maybe score some points with your friends and family as well!
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
This is why it is highly recommended to reply to them. Manulife Zoom is ranking in Finance. Last update was at May 07, and the current version is 1. To see all other keys and revenue click here Manulife Zoom have a 0 a user reviews. Customer support hot. Academy new. Log in Sign up.
App Store Google Play. Manulife Zoom. Number of reviews, total 0. Avg rating, total 0. Description chars. Why to reply to reviews? About Manulife Zoom. Manulife Zoom was released in the App Store. It is developed by The Manufacturers Life Insurance Company, who have also released the following apps. Manulife Zoom has 0 user reviews. React to user feedback and market trends faster Get Started for Free.
- ✅[] Manulife Zoom (Mod) App Download for iPhone / iPad [Latest]
- Manulife zoom app
Challenge: To create a more user friendly UI, bring it up to date with current styles. Support design decisions with research. Deliverables: User research. High-Fi mockup. Animated Prototype. Role: UI Designer. Designed independently, collaborated with a developer. Overview Zoom is an internal app that helps Manulife employees collect feedback from friends and family who are Manulife customers. Zoom was already developed when I began the project, I was tasked with creating a more user-friendly UI.
Larger companies are often reluctant to change pre-existing products that show some level of success. Learning to work within this constraint was a part of the challenge. I devised a research method to collect data on every single design change, collecting as much data as possible to prompt the implementation of an improved UI.
Suspected Areas for Improvement. Research Design Initial Roadblock This app is for Manulife employees, I had unlimited access to my target users because they sat in cubicles all around me. First I did a set of informal interviews. I gave the users a scenario and watched them go through the task flow. Almost all the users were able to successfully submit a feedback form with the app. When I asked them about their subjective experience, most found the app easy to use but did not like the overall experience.
The users could not specify why they did not like it, some alluded to not enjoying the "colour theme". I learned that users have a difficult time breaking down the individual factors of their experience with an app.
I reached the limit of the insight I could gain with open-ended questions, I needed to ask closed-ended questions to understand my users better and collect more data. The Workaround Based on my design sense, I created a set of screens that shifted individual UI features into more user-friendly states. Test 1 - Title Angle. Test 2 - Banner Gradient. Test 6 - Original and Final. Is there anything you like in the original A that I was not able to recreate in the final B?
Final Screens. Simple Animated Prototype. Lessons Learned I learned that if users knew exactly what they features they wanted in an app for the ideal experience, my profession would not exist. Its up to the designer to create a strategy to effectively communicate with the users, to figure out their pain points and how to improve the experience. The user feedback was combined with my own sense of UI led to the final prototype.
TEST 1. TEST 3. TEST 5. TEST 4. TEST 2. Title angle. Banner Gradient. New Banner. Icon Arrangement. I took the final feedback and added more emphasis on the Manulife branding; I added the Manulife logo and edited the font-weight of the title. Like what you see? Let's chat.
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